Benchmarking

We dedicate a great deal of time to ensuring our performance is of a high standard. Whilst we are very proud of our results we are constantly striving to better our performance both statistically and through the quality of service.

Abandoned Call Rate = 3.26%

Calls Answered Under 5 Seconds = 60%

Average Call Duration = 1 Minute 26 Seconds

Total Calls Handled 2009 = 316,074