Tuesday, February 07, 2012
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Handling calls for businesses in the UK and around the world
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FREQUENTLY ASKED QUESTIONS
Q1.
Can you take my customers' payment details?
Q2.
How would I get my messages?
Q3.
Can you connect my customers directly to me?
Q4.
How quickly can my service be set up?
Q5.
How can Office Link help me to provide the best service for my customers/clients?
Q6.
Will I have a dedicated account manager?
Q7.
What does a standard report include?
Q8.
What happens if calls come through to you outside of my service hours?
Q9.
How would I divert my calls to you?
Q10.
Can I have more than one phone line targeted to the same number?
Q11.
How will your operators know that it is one of my calls that they are answering?
Q12.
What is the difference between a genuine call and a nuisance call?
Q13.
Can I request that I don't receive sales call?
Q14.
Will my callers know that they are through to a call centre?
Q15.
Can emergency calls be fielded out to my sub contractors?
Q16.
How does transferring calls to a phone number abroad affect my call charges?
Q17.
Can you take orders on your system?
Q18.
Is it possible to have messages sent to more than one member of our staff?
Q19.
How often will I be invoiced?
Q20.
How can I make payment of my invoices?
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