TESTIMONIALS

Stuart Hargreaves
Writers Bureau
“I am just writing a short note to express my satisfaction at the services received since we returned to using Office Link. The Writers Bureau are very happy with the operators and we have certainly noticed an increase in the sales and enquiries being passed through to us. As I am sure you are aware, we often make test calls to ensure that the calls are being handled correctly and I am pleased to advise that this is certainly the case. Furthermore, on the occasion when I have had to raise issues I have been very impressed with the speed and thoroughness of the response received. Finally I would like to concluded by asking you to thank your staff on our behlaf for the excellent service that we receive and we would have no hesitancy in recommending your services for efficiency and cost-effectiveness."

Frank Langworthy
Prestige Power Systems
“Office Link are a valuable asset to Prestige for out of hours call handling, customer complaints and customer liaison. They are sometimes the first point of contact if staff at Prestige are busy and the call overspills to Office Link. We benefit by not missing the call and also benefit from the fact our clients always have a voice to talk to as opposed to a machine, thus building good customer relations. We have spoken to clients who more often than not sing the praises of the "Receptionist", the receptionist being a member of the Office Link team.

We benefit in other ways by always having the support from the Office Link team by having emergency calls patched through to key Prestige staff.”

Alex Lovis
Innocent Injured
“Our clients feel as though they have spoken with a member of our staff. This is very important for us as the market we operate in is ultra competitive.”

Kathryn Francis
Nominet
“You provide an efficient out of hours service for us which would be impossible to cover with our own staff. You always have extra staff if necessary for emergencies.”

Helen Clitherow
Fresenius Kabi & Calea
“We used BT pagers before, so for our patients to have a friendly voice at the end of the phone out of hours is vital.”

Pat Clarke
4 Front Finance
“Knowing that when we are closed our clients calls will be answered. There is nothing worse than calling a company to find the phone just rings and rings.”

Duncan Fitz-Gibbons
One & All Ltd
“Office Link provides a value for money, efficient message taking service for me.”

Simon Bolderston 
Stevens Solicitors 
“As we have many solicitors providing rota cover throughout the West Midlands on a 24/7 basis it is vital that we selected a business partner that could adapt and be flexible to our ever changing needs and Office Link have proved that they were the right choice. They are professional, friendly and the service we receive from them far exceeds our original expectations. I would be delighted to recommend them to any business looking for an efficient and reliable service provider."

John Sant  
Footprint Solutions  
“We have been using Office Link for three sub-brands of our business for the past two years and the services provided have been absolutely brilliant. The Office Link team work 24/7 and pass calls over quickly and effectively with a professional manner. Additionally, the service has proved to be invaluable allowing us to avoid cold calls from telesales staff resulting in significant time savings each month. The reception service is cost-effective and very convenient and I would have no hesitation whatsoever in recommending the services of Julie and the team at Office Link to anyone running a business without permanent reception staff."

Victoria Frost
Parasol Group
“Just wanted to express how happy I am with the service received from Office Link. Any information requested is always promptly received and messages are consistently delivered on time. Whenever I deal with your team they are helpful and friendly and the service levels that you deliver to Parasol are excellent and reflect well upon us. I would definitely recommend your service."

Kevin Sargeson
Accident After Care
“Please accept my sincere thanks for yesterday. It was a very impressive day for my clients who don't pass compliments very often. That visit was so important to us and you excelled in your hospitality and professionalism."