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BENEFITS OF USING OFFICE LINK

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  1. 24-hour call outs. In today's on demand society Office Link has proved invaluable to a number of industries working around the clock. We currently handle call outs and escalation procedures for many varying companies such as electricians, engineers, emergency nurses, vets and IT technicians. Our operators field out the non-urgent matters ensuring that only genuine emergencies are passed through to the on call staff.
  2. Financial enquiries. Customer debt is on the increase meaning that financial institutions are now busier than ever before. Our operators are able to handle everything from initial enquiries right through to full loan applications.
  3. Legal matters. The legal profession is one of our most common types of client. Whether the enquiry relates to conveyancing, family matters, criminal matters or accident claims we can handle them all! Our operators can record all the information that you need, even asking the same questions that you do, and catagorise the information so it goes directly to the relevant department within your firm.
  4. Housing developments. Office Link currently handles calls for private, commercial and retirement developments. With many development companies having numerous sites across the UK our operators are able to establish which site the caller is interested in and provide them with all relevant information over the phone as well as sending out a full literature in the post.
  5. Recruitment. Office Link handles recruitment response calls for a number of national companies as well as local recruitment agencies. Using information supplied to us our operators can field out appropriate candidates and take them through a full application over the phone.
  6. Medical drug trials. From our office in Cheshire, our operators are able to go through applications with prospective volunteers, fielding out the unsuccessful applicants and processing the successful ones. All successful applicants are sent out a full information pack direct from our office.
  7. Customer support. As good as today's new technology is it will inevitably go wrong at some point! Our operators are trained to handle support calls for software suppliers, mobile phone providers and banking institutions meaning support is available 24 hours a day 365 days a year.
  8. Fault reporting. Office Link provides out of hours fault reporting for a number of telecom providers. Our operators can identify faults and arrange engineer visits either over the phone or via online systems such as 'eco repair'.
  9. Government bodies. From local councils to disability legislation, we handle numerous enquiries for government from the general public.
  10. Mail order. Home shopping is big business! With our tailor made ordering and payment system our operators can take both orders and full payment details from your customers. We can even link up to you stock availability ensuring stock levels are always up-to-date.
  11. Home Improvement. Office Link handles everything from brochure requests, quotations, service requirements and customer services. Many of our home improvement clients also use us as a 'virtual office'.
  12. Insurance. Our operators are fully trained to handle quotes, update policies and process insurance claims.