Office Link

Fully Tailored Call Handling

All of our services are fully tailored to meet each client’s exact requirements. Our purpose built CRM system allows us to adapt each and every service, as client’s join us, and to continue to tailor their service as their business develops and grows.

Some of the services we offer are;

SMS Alerts Office Link can send out mass text alerts on your behalf.

Message Taking Out of the office for a while? Want to be sure that your customers still get to speak to someone even when your office is closed? Office Link can take the message, capturing the information that you have requested, and send the details on to you as and when you want it.

Accident/Compensation Claim Capture Compensation claims are BIG business. Office Link can replicate your initial claims form, ask all relevant questions and send the details directly to your office for follow up. Callers feel they have dealt with a member of your staff, thus greatly reducing the likelihood of them ringing elsewhere.

Virtual Reception/Switchboard Facility Office Link can act as your reception and transfer callers through to your employees direct lines.

Technical Support Whether it is telephone line fault reporting or IT technical support Office Link can handle your OOH technical support calls through our CRM system or by linking directly in to your web portal.

Customer Service/Enquiry Lines Let your customers contact you 24/7 with queries or enquiries. Provide us with FAQs and we can assist your customers with some of their enquiries, on first contact, and send all the details back to you.

Emergency Call Outs Electricians, Vets, Engineers, Nurses all work ‘On call’. Why leave a mobile number on an answering machine asking callers to re-dial when Office Link can take the calls, filter out the non-emergency calls and pass the genuine call outs to your on call staff? We can work to rotas, integrate online reporting systems and follow set escalation procedures to ensure you meet your SLAs and are providing the highest possible level of customer service.

Order Taking We can import your stock list directly in to our CRM system, capture payment details*, delivery address and billing address and send the full order directly to you for processing and dispatch. Alternatively we can link in to your online order system and process the orders for you. For smaller stock volumes we can even send the items out to customers for you!

*Office Link can only process your payments through an online portal provided by you.

Lone Worker Support Lines Ensuring the safety of Lone Workers is paramount. Reassure your staff by providing a dedicated number for them to call in and advise of their location, a description of themselves and how long they anticipate they will be at a job/premises. Regular check calls can also be scheduled with set escalation procedures to be certain any problems and spotted immediately.

Event Booking Office Link can take orders for ticket booking, capturing all payment and delivery information on your behalf.

Brochure Response/Requests Advertising is expensive. Be sure to capture every new enquiry by setting up a dedicated number with Office Link. Office Link can send out brochures on your behalf or simply pass the caller’s details back to you for action.

Hotel Reservations Never miss another booking. Let Office Link handle your calls and our operators will take booking and payment (via your online system).

Registration Lines Have you ever sent out a mail shot and been overwhelmed with the response? Office Link are on hand to register people’s interest in an event/product/service and email the information to you.

Recruitment Lines Office Link can work to set questions to help you filter out potential new employees from those applicants who are not suitable for the position which you have advertised.

Incoming Email Handling More and more people are making initial enquiries via companies websites. By providing you with a dedicated email address Office Link can capture each enquiry and work to your SLAs, making contact with your potential customers for you, even when your offices are closed. This is providing to be an essential service for fault reporting and claims.

As you can see, Office Link has a service for everyone. For more information, or to discuss your requirements, contact us on 0800 072 1500.