We dedicate a great deal of time to ensuring our performance is of a high standard. Whilst we are very proud of our results we are constantly striving to better our performance both statistically and through the quality of service.
Abandoned Call Rate = 3.26%
Calls Answered Under 5 Seconds = 60%
Average Call Duration = 1 Minute 26 Seconds
Total Calls Handled 2009 = 316,074