Software
Software
The call management software system, A Link, has been designed by an IT consultancy in close liaison with Office Link. It incorporates the many different features that are required by our very diverse client-base, such as:
- Order screens with multi-buy option
- Instant web access
- Nearest showroom / agent look-up
- Address look-up
- Customer history look-up
- Automatic e-mail / fax / SMS text message / pager message generation
Applications
- out-of-hours call-handling
- advertisement response
- order-taking
- emergency staff call-outs, with escalation procedure
- general reception
- overflow and disaster recovery
- customer helpdesk
- recruitment line
- virtual office and additional administrative services
- Telemarketing
- Appointment making
- After sales service
- Customer surveys
- Application completion
- Market research
- Canvassing
- Mystery shopping
SPECIFICATION
Designed specifically for busy call centre service departments, A-Link provides the functionality to run an efficient and cost-effective call centre service.
The software is a windows-based system, which runs on an NT network. It can operate in Access or Microsoft SQL. Linking tightly with Microsoft Office software infrastructures, A-Link supports all areas of call centre service applications.
It is very simple to use and easy to manage and no special IT knowledge is required. Furthermore, as a modular system, the fields can be arranged in different ways to suit individual clients' requirements.
The application is the most technically advanced software of its kind. It ensures a streamlined and integrated approach from initial enquiry to resolution.
For a quotation for installing A-Link at your business premises, please call Graham Howarth on 0800 072 1500.
