Office Link

Stuart Hargreaves
Writers Bureau
“I am just writing a short note to express my satisfaction at the services received since we returned to using Office Link. The Writers Bureau are very happy with the operators and we have certainly noticed an increase in the sales and enquiries being passed through to us. As I am sure you are aware, we often make test calls to ensure that the calls are being handled correctly and I am pleased to advise that this is certainly the case. Furthermore, on the occasion when I have had to raise issues I have been very impressed with the speed and thoroughness of the response received. Finally I would like to concluded by asking you to thank your staff on our behlaf for the excellent service that we receive and we would have no hesitancy in recommending your services for efficiency and cost-effectiveness.”

Alex Lovis
Innocent Injured
“Our clients feel as though they have spoken with a member of our staff. This is very important for us as the market we operate in is ultra competitive.”

Kathryn Francis
Nominet
“You provide an efficient out of hours service for us which would be impossible to cover with our own staff. You always have extra staff if necessary for emergencies.”

Helen Clitherow
Fresenius Kabi & Calea
“We used BT pagers before, so for our patients to have a friendly voice at the end of the phone out of hours is vital.”

Pat Clarke
4 Front Finance
“Knowing that when we are closed our clients calls will be answered. There is nothing worse than calling a company to find the phone just rings and rings.”

Duncan Fitz-Gibbons
One & All Ltd
“Office Link provides a value for money, efficient message taking service for me.”

Simon Bolderston
Stevens Solicitors
“As we have many solicitors providing rota cover throughout the West Midlands on a 24/7 basis it is vital that we selected a business partner that could adapt and be flexible to our ever changing needs and Office Link have proved that they were the right choice. They are professional, friendly and the service we receive from them far exceeds our original expectations. I would be delighted to recommend them to any business looking for an efficient and reliable service provider.”

John Sant
Footprint Solutions
“We have been using Office Link for three sub-brands of our business for the past two years and the services provided have been absolutely brilliant. The Office Link team work 24/7 and pass calls over quickly and effectively with a professional manner. Additionally, the service has proved to be invaluable allowing us to avoid cold calls from telesales staff resulting in significant time savings each month. The reception service is cost-effective and very convenient and I would have no hesitation whatsoever in recommending the services of Julie and the team at Office Link to anyone running a business without permanent reception staff.”

Victoria Frost
Parasol Group
“Just wanted to express how happy I am with the service received from Office Link. Any information requested is always promptly received and messages are consistently delivered on time. Whenever I deal with your team they are helpful and friendly and the service levels that you deliver to Parasol are excellent and reflect well upon us. I would definitely recommend your service.”

Kevin Sargeson
Accident After Care
“Please accept my sincere thanks for yesterday. It was a very impressive day for my clients who don’t pass compliments very often. That visit was so important to us and you excelled in your hospitality and professionalism.”

David Artherton
Tobar Ltd
“At very short notice, Office Link responded very quickly to our plea for help. We are a toy and gift company and two weeks before Christmas, the busiest part of our phone system failed. Office Link very quickly took over the calls and efficiently passed the details to us. We have been dealing with Office Link for five years now and in that time only used them to answer calls twice, but it is a part of our ongoing business strategy that Office Link are there if necessary.”

Dan Polec
TCS John Huxley
“TCS John Huxley has recently adopted a new, company-wide system. Our previous provider had a very inflexible in-house system that would have taken months to integrate our system at great expense. On approaching Office Link it became immediately clear that a trial could be set up within a couple of days and their systems, work practices and flexible approach means they now operate as the call management arm of TCS John Huxley’s operation.”

Michelle Wilson
Fresenius Kabi
“Fresenius Kabi & Calea have used Office Link to triage their helpline calls for over 5 years. The nature of our business requires high levels of professionalism, empathy & patience, as we care for those requiring nutritional support at home. The staff at Office Link provide this when speaking to our patients and nurses. Ongoing training from our company has always been welcomed and well received, ensuring all staff are kept up-to-date with our company procedures.”

Mike Kelly
Groundwork Cheshire
“I have worked closely with the Office Link team in setting up a rapid text service for Winsford Industrial Estate companies. The buisness community and the police have found this to be a valuable tool to keep our community safe and informed. The Office Link team set the service up with a minimum of fuss and the scheme is admired and imitated by others seekinga similar exemplary business tool. I have no hesitation in recommending Office Link to provide a unique telephone service for your business.”

Dave Thomson
Chem Dry Charlie
“When I’m busy, or out on the road, having Office Link take my enquiries (so professionally yet with the personal touch) not only relieves the pressure of not missing calls but clients think they are calling direct in to my office. My business colleagues even compliment me on how efficient and friendly the call centre staff are!”

Peter Lewis
St Luke’s (Cheshire) Hospice
“We have been using Office Link for the last couple of months to make outbound calls for us as part of a new Corporate initiative that the Hospice is running. Due to the sensitive nature of our business and the fact that this type of initiative is totally new to both us and the hospice movement, our choice of Telemarketing partner was critical. Office Link have proven to be professional, empathetic and sensitive in their approach and they have pitched their calls just right. The campaign continues to run problem free and we intend to use them for the remainder of this campaign. I would have no problem recommending Office Link as a Telemarketing partner for your business.”

A FEW WORDS ABOUT OUR STAFF…..

Kelly Shenton
Smart Accident Management
“Jayne is always helpful and efficient. She deals with the query in hand and always calls back when she says she is going to.”

Brian Caruana
TCS John Huxley
“Justin is great, he is a right laugh!”

Ann Thomas
ALN Northumbrian Vets
“I am really grateful for all the assistance Graham gave to me this morning when we had problems with our phone lines. He was absolutely great. A big thank you.”