Office Link is a family-owned company based in Cheshire which has been operating for over 25 years. We are open 24/7, 365 days per year offering our clients a wide range of call handling services.
Priding ourselves on the bespoke service we offer our clients we can be utilised in a variety of different guises to best work alongside you.
See what some of our existing clients think.
"CPS use Office Link to manage machine breakdown calls from our nationwide customer sites. The email, text and call service they provide enables us to allocate the correct resources and meet customer KPI’s."
"TCS John Huxley Europe Ltd. Have employed Office Link to handle our Fault call reporting for the past 13 years. As they offer a single point of contact, 24/7 365 days a year it is a perfect fit for our business and customers. This service is used every day by our customers and is a key part of the service that we provide. Over the years we have worked closely with Office Link to update systems and procedures as we have evolved, and they always deal with any updates or queries quickly and efficiently. I am more than happy to recommend their services."
"At Glory we pride ourselves on offering great service to our customers, Office Link help us to achieve this. Office Link handle all of our out-of-hours calls in a quick and professional manner.
Our customers wouldn’t know the difference and our field teams are given the right information to confidentially resolve the call for the customers.
As the needs of our business have changed Office Link have always had the flexibility to change with us. We have been working with Office Link for many years and will continue for many more."
"Office Link have been absolutely amazing and a crucial part of our business with changes to our operational features during the pandemic.
They offer such a wonderful service by taking all of our calls and free up the time of the team to be able to do their work without disruption. They are kind and always courteous to our customers on the telephone and they take all of the required information and email it over to us so that we can get back to people when we are physically in the office. This service is essential to us now to be able to run our business without the cost of employing a full-time receptionist. Their fee is great value and they are also available 365 24/7 which means your business is always open! We highly recommend Office Link."
"I wouldn’t hesitate in recommending Office Link. I’ve used them now for over 20 years to take my calls. It really is like having my own office staff. I leave Office Link to take my calls so I’m not disturbed and then I can call my customers back when it’s convenient. The service is so friendly, personal and professional."
"We have been using Office Link for a number of years now. They are flexible, helpful and have great communication with us. They give us confidence that when we are closed our customers are in good hands."
"Office Link provides and operates a 24/7 single point of contact telephone number for a number of NHS organisations in Merseyside. This service is excellent and is key to the NHS being able to respond to incidents and disruption effectively."
"Here at The Writers Bureau, we pride ourselves on our communication skills and we are pleased that Office Link act as an extension of our service when our HQ is closed. The staff are pleasant, messages passed over from our students are clear and we are more than happy with the working relationship that we have with Jayne."
"As a continually expanding business providing reactive maintenances services across the UK we needed an organisation that was able to provide our outstanding customer service out of hours. Office Link have been providing out-of-hours call services to us for over 10 years, they always provide a professional service to our clients and provide real-time updates to us enabling us to provide a seamless 24-hour service to our clients."
"Office Link have provided our company with out-of-hours answering and processing of jobs. They ring the on-call engineer and call the engineers back within 3 hours for a job closure update. Recently we have provided Office Link with access to our job management system, and they now log all our jobs on an OOH basis, so, our customers receive real-time data. Office Link are an integral part of our operations."
"You have to be sure you are placing your business In safe hands and we feel we have made the correct choice using Office Link. Reliable, friendly and a good service."