Testimonials
Neil Coulborn
Turner & Coates
“The service just works, customers call, they think they are talking to us, we quickly get an e-mail saying who called with a number if one was left for us to call them back. It's a "set it and forget it" service; once it's set up it needs no further work from us.”
Frank Langworthy
Prestige Power Systems
“Office Link are a valuable asset to Prestige for out of hours call handling, customer complaints and customer liaison. They are sometimes the first point of contact if staff at Prestige are busy and the call overspills to Office Link. We benefit by not missing the call and also benefit from the fact our clients always have a voice to talk to as opposed to a machine, thus building good customer relations,. We have spoken to clients who more often than not sing the praises of the "Receptionist" the receptionist being a member of the Office Link team.
We benefit in other ways by always having the support from the office Link team by having emergency calls patched through to key Prestige staff.”
Alex Lovis
Innocent Injured
“Our clients feel as though they have spoken with a member of our staff. This is very important for us as the market we operate in is ultra competitive.”
Kathryn Francis
Nominet
“You provide an efficient out of hours service for us which would be impossible to cover with our own staff. You always have extra staff if necessary for emergencies.”
Brendon Ellison
Kinderton’s Accident Management
“Our Company started to use Office Link to provide cover for our phones "out of hours". We have been impressed with the service our customers have received and indeed have now arranged for Office Link to cover an additional seven lines for some of our major accounts. This has worked extremely well as we can keep up to date with things as they happen via the e-mail service they provide. Wouldn’t change anything! Well Done.”
Helen Clitherow
Fresenius Kabi & Calea
“We used BT pagers before so for our patients to have a friendly voice at the end of the phone out of hours is vital.”
Pat Clarke
4 Front Finance
“Knowing that when we are closed our clients calls will be answered. There is nothing worse than calling a company to find the phone just rings and rings.”
Duncan Fitzgibbons
One & All Ltd
“Office Link provides a value for money, efficient message taking service for me.”